If you value your time, sanity, or have a major life event coming up, stay far away from Herman Menswear Langley. I ordered a custom seersucker suit here for my wedding with four months of lead time. The entire experience was defined by dishonesty, mismanagement, and zero accountability from the owner, Hashmat.
My wedding is in four days, and I am left empty-handed and dealing with immense stress. The timeline of their failure speaks for itself:
March: Picked out the fabric. The initial service was fine, which gave me a false sense of security. Despite wanting to be proactive and get my measurements taken in March, I was told to return in May and was reassured that this was plenty of time.
May: Measurements were taken and my first fitting was scheduled for June 26th. I was again assured this was plenty of time.
June 26th: I called the day before to confirm the suit had arrived. Yet, when I showed up with my family for the fitting, the suit wasn’t even in the building. Hashmat scrambled, completely lost, and blamed the mix-up on another customer with the same name. He promised a July 12th delivery and offered a complimentary custom shirt to smooth things over.
July 12th: I checked in. Tracking showed the suit hadn't even left China. I asked Lisa, the sales associate, and she was surprised that Hashmat promised a Sunday delivery when apparently they don't ever receive deliveries on Sunday. When I called Hashmat, he told me not to worry and claimed everything was on track.
July 15th: The suit finally arrived and was a total disaster. The jacket was so heavily over-pressed that the seersucker texture was completely ruined, and the fit was terrible. The pants were skin-tight and hemmed ridiculously short. I specifically asked for a wider, more classic fit and noted this when having my measurements taken. Instead, I received extremely skinny fit pants that felt like they were off the rack and not made to measure. Hashmat promised to place an immediate rush order for a new jacket and fix the pants. This was strange considering it took 1.5 months to receive the initial botched jacket and pants. Hashmat promised that the pants would be ready on July 20th.
July 20th (Today): I called to see if the pants were ready and was given the runaround. After digging for answers, I discovered they had outsourced the alterations to a local tailor, who informed me that Hashmat requested the alterations be done by July 22nd, conflicting with the July 20th date Hashmat committed to. July 22nd would have been just two days before my wedding. I went back to the store only to discover the "new" jacket they ordered was a completely different color than the pants.
When I got Hashmat on the phone, he deflected, offering endless excuses and blaming his supplier instead of taking accountability for his own business. I demanded a full refund and left to find a last-minute replacement elsewhere.
Hashmat avoided me at every turn, refusing to face a customer whose wedding he nearly ruined. I had to constantly hound this store just to get basic updates, only to be met with evasion. While I feel bad for the front-line retail staff who have to work under this management, the business itself is a disgrace. They failed to meet the most basic standards of professional customer service.
Do not trust them with your business, and absolutely do not trust them with your wedding.