I ordered a Ryzen 9 9950x processor but instead of this got i3 cheap processor

I raised a return request that I got different product to amazon customer care

Ordered AMD 7000 Series Ryzen 7 7800X 3D Desktop Processor in amazon during the prime sale.

Looks like they are using some pattern in doing such scam, first order stuck in out for delivery. When contacted amazon support they trigger a new order, which is shipped from Kolkatta. Received the 7800x box but the processor inside is old used Ryzen 5 3500.

Raised to amazon and they told it will take 4 days for investigation. fingers crossed. Will put update on the investigation outcome by Sunday.

I recently ordered a mini thermal printer for my sister's upcoming birthday and received a moisturizer worth like 200-300 or something (I forgot tbh it's been a while). I raised a wrong product received request immediately and the product was picked up the next day. The refund was expected latest by 22 july (today) but it has been delayed. They got the wrong product back on 16th July and have still not processed it. I raised a customer support ticket and they told me to wait till 26 july before contacting them again. What should be my next steps?

Edit: Also, i didn't take any pictures/videos to keep for the wrong product. I know that was stupid of me. I only took 2 pictures through the returns page and they were directly uploaded to Amazon. I do not have them in my gallery.

I bought a low chill blueberry plant from amazon.in , seller had 3.5 ratings. When I received the plant it was dry and had little leaves left. I still planted it. After few days when new leaves came, I realised the seller is selling jamun plants in the name of blueberry plant so I gave my rating as 1. But Lo & Behold, amazon.in doesn't accept 1 star as ratings.

Hey guys i often come here and hear people sharing their experience with Amazon this is my experience getting a refund of 59 k after a wrong product (A Dove soap ) was delivered in the box and the product was open box delivery but the delivery guy didn't opened the box the seal was intact so i didn't forced him but when i opened the camera box there was a soap and the camera and other accessories were missing so i contacted amazon immediately and shared the pictures and the weight of the product on website and weight marked on the shipping label which was different so they said they will initiate a pickup and in the timeframe investigation would be done to check if i was right as the seller - clicktech retail was a verified seller and i also filed an nch complain on amazon also the day product was picked up waited for 5 days called the Cs and chatted with them about this issue thry said don't worry you'll get resolution by 13th fast-forward today i got the refund credited to my account a long process but was seamless THANKS AMAZON😄 otherwise i would have been in a heavy loss 🙏

Reported within 8 minutes on 5th July Open Box Delivery. Clear CCTV proof showing black box delivered. and in was not in home at that time

Amazon customer care says "nothing can be done".

Any anyone give suggestions on what to do, I have more cctv footage him holding black box

It's been over 18days and only got generic mails and even filed a complained with National Consumer Helpline

Can anyone please guide me

Link to my previous post with video proof https://www.reddit.com/r/ps5india/comments/1uo2jpm/i_ordered_ps5_slim_disc_edition_white_box_from/

Fukin' liars... This happened a second time. They just say cancelled in chat, and do nothing in their system.

Hi everyone,

I ordered the OnePlus 13 (12/256GB) from Amazon during Prime Day sale on July 3rd from Green Mobiles for around ₹50k.

But even after almost 3 weeks, the order is still showing "Ordered" and hasn't been shipped. Estimated delivery is July 25th.

I contacted Amazon customer care 5–6 times through calls and many times through chat, but I only get the same response:
"Please wait until July 25th. We have raised a ticket and the team will check."

Different agents gave different reasons — some said stock issue, some mentioned logistics/weather delays — but there is still no proper update.

I’m confused whether I should:

1. Wait until July 25th, or
2. Cancel if not delivered by 25th and buy another phone?

I don't want to cancel because getting the OnePlus 13 at ₹50k was a really good deal, but waiting without any update is frustrating.

Has anyone ordered from Green Mobiles on Amazon recently? Did your order eventually get shipped?

Any advice would help. Thanks!

I really want to give a review to AMAZON, not for any product, FUCKKKKK YOUUUU AMAZON!!!! Never expected Amazon to stoop so low, an agent named Utsav was being rude and your service is really pathetic, your items gets delayed by 2 days, after that it gets out for delivery and again it gets delayed for 2 more days(I had Prime BTW) and it has been for multiple orders. People, don’t buy from Amazon, chose other retailers.

My parents returned my sister's amazon product on MY return order pick up. The refund for my product is processed. However, I still have the product and my sister's product is picked up.

What do I do??? 😭😭😭

Ordered a mobile phone with a Rs. 99 delivery fee for fastest delivery and Rs. 149 fee for Open Box Delivery.

During delivery, the partner did the unboxing after I provided the last 4 digits of my registered mobile number. I noticed a cosmetic damager on the back (very minor) and refused to give the OTP. He then went back with the order after talking to his higher ups for sometime.

NOTE: Two orders were placed on Amazon, 1 for the phone and 1 for the Open Box Delivery service.

The following is what Amazon shows now:

I want to ask what happens next? It says returning to the seller. What if the seller doesn't allow for a refund? Also, why does my order show as Cancelled instead of Refund Initiated or something. I have not received any confirmation mail for the refund either.

Can someone with prior experience in this matter help me out. Thanks!

Hello guys, I'm working for amazon as a CSA from 2 years. If you have any doubts, queries, anything you want to ask. You can ask. I'll try to reply to everyone.

I ordered this on 7th July, returned it on 11th, called customer care on 20th they said they will look into it, but refund is not processed yet. What to do?

My Prime membership ended yesterday and I have an offer to renew it at 999. Is there any way to get it lower than this?

Edit: had to select that I am closing my prime membership to get the contact us option.

So I waited for prime day sale to order one plus more 3 pro earbuds from Amazon and I trusted Amazon so badly that I didn’t even consider flipkart/myntra which turned out to be huge mistake on my part.

What they do is, they list models, different model with literal different capabilities as “color options” on their product listing page. And not just that, when you click on it, they silently update the product description and names in the background off the screen without showing any signs of it.

A good app would have redirected user to title that changed. Even better real honest app would have never ever listed models as color options on their product pages (both Flipkart and Myntra don’t, their product page don’t show other models) but Amazon not just does it but tells you that’s how they do business and eff off.

I raised complaint to all possible email of Amazon but all of them conveniently ignored the part about how they mis-selled me the product and placed the order for model I never wanted. And instead using “open box delivery” as excuse to avoid any responsibility.

Everyone knows how OBD goes, delivery guy starts asking OTP the moment you open the door and starts giving stink attitude. He barely showed that product exists after I refused to share OTP and Amazon expects me to read extra “pro” on packet which I wasn’t even sure if they print it.

They would not reply to original complaint emails and their customer support indirectly threatens me quietly accept the refund or I won’t even get that.

They updated my NCH complaint with same remark saying since it OBD, it’s all on me. They won’t exchange or give an eff.

This was part larger order, refund means I would be loosing all the discounts I got on all products. They slyly ignoring that too.

Who the hell gave Amazon right to list products as color options and how that’s ethical? They are still proudly selling it like that to gullible customers.

I could have gotten correct model from Flipkart from their goat sale instead I trusted amazon and I get this shitshow.

Anyone knows how to raise it further on NCH or anywhere else?

TLDR: Amazon unethically sells product models as color options and refuses accountability using open box delivery tag. Check your order hundreds of times if you’re ordering from them.

Hey everyone, just wanted to share the absolute clown show I’ve been dealing with over the last 48 hours with Amazon India customer service, and see if anyone has successfully forced them to honor a price match.

The Backdrop:

I ordered a Vinod Triply Stainless Steel Kadai for ₹4,209. On July 19th, the delivery agent completely faked a delivery attempt, didn't retry, and instantly triggered a system cancellation/refund.

The Lies:

Agent 1 (July 19): Promised me a delivery re-attempt was raised and the tracker would update in an hour. Total lie. The system just processed the forced refund

Agent 2 (July 20): Tried to tell me the item was "damaged in transit" to cover for the driver. When I called it out, the agent sent an official automated email from [email protected] explicitly stating: "we will help you with the price difference for the inconvenience caused."

The Exit: The agent then told me to re-order the item (which shot up by ₹1,170 to a total of ₹5,384) and that the system would magically give it to me for the old price after 24 hours. Knowing this sounded completely fake, I typed: "I have a feeling that's not going to work. Let me screenshot this chat." The moment I said that, the agent immediately disconnected and left the chat.

I know front-line agents are notorious for saying whatever it takes to close a ticket and get a 5-star rating, but they actually committed to the price difference from the official Amazon email address this time.

Has anyone actually succeeded in getting them to honor an official email confirmation like this? I'm already firing off a mail to the Grievance Officer ([email protected]) and preparing a National Consumer Helpline (NCH) complaint if they drag their feet.

Be careful out there—standard support is actively gaslighting customers just to escape chat metrics.

Hi everyone, I need some guidance regarding an Amazon return and refund issue.
I placed an order for a Lenovo IdeaPad Slim 5 on 5 July, and it was delivered on 8 July. However, Amazon delivered a completely different laptop model instead of the one I had ordered.
I reported the issue within one hour of delivery. Since the wrong product had been shipped from Amazon’s own fulfillment centre, I expected a replacement. Amazon investigated the case for 5 days, and after that informed me that a replacement was not possible. The only option offered was a return and refund.
The return was picked up on 13 July. Initially, I could track the return package in the Amazon app, and it showed that it was expected to reach the destination on 20 July. However, after 15 July, all tracking updates disappeared. Now the return page only shows “Picked up on 13 July” with no further tracking or indication of whether the package has even reached the Bangalore fulfillment centre.
I contacted Customer Service multiple times. They told me that the return and inspection process can take up to 13 days from the pickup date, and that if the refund is not initiated by 26 July, I should contact them again. I also received an email from Amazon stating that the refund will be initiated within 13 days from the pickup date after the returned item passes the quality inspection.
Since then, I escalated the matter to Amazon’s Executive Customer Relations (ECR) team. They assigned my case to an Executive Customer Relations manager, who confirmed that my case is under review and said they would provide a comprehensive response within 3–5 business days, mentioning 27 July as the latest date.
In parallel, I also filed a complaint with the National Consumer Helpline (NCH) on 15 July. However, the complaint still only shows “In Progress”, and I have not received any update either on the NCH portal or directly from Amazon regarding that complaint.
At this point, my biggest concern is the refund. I don’t know whether my returned laptop has even reached Amazon’s fulfillment centre because there have been no tracking updates for several days. I also don’t know whether this timeline is normal for Amazon returns of high-value products or if I should be taking any further action.
Has anyone experienced something similar with Amazon? Is this delay in receiving the returned item and initiating the refund normal, or should I be escalating this further? Any advice would be greatly appreciated.

I ordered cans of pepsi black and some coke zero bottles. One of the cans had a puffed head and one of the bottles of coke zero was regular coke. I spent THIRTY minutes trying to return it and still failed. Every time I'd add a picture, it would take forever to upload and even after that there'd be no picture uploaded OR the app would just refresh. The app is literally like a government website.

I don't even bother trying to return anything from amazon now anymore because I just end up ragebaited with my time wasted.

Also this wasn't the first time they sent cans with puffed heads. I never used to mind if the can was sent like that but the last time it came like that the pepsi was COMPLETELY flat with absolutely zero fizz. Felt like it was just cold water that's a little sweet, disgusting imo.

I ordered a book for an upcoming examination but received some Islamic religious book instead ! It's funny how can they replace a Geology book with some religious book! Sign of God? Ha ha

When I press continue button nothing works.

Step 1: Log in or create an account on CPGRAM.

Step 2: After logging in, you’ll see an option labeled “Lodge Public Grievance.” Click on it, scroll down, and click on “Agree.”

Step 3: Choose the department for which you want to raise a concern.

For example, if you’re concerned about Amazon, Myntra, or Flipkart, at the bottom, below “Financial Service,” there will be an option labeled “More/Ministry/Department.” Click on “Choose Consumer Affairs.”

Step 4: Now, select the main category, which will be “THE CENTRAL CONSUMER PROTECTION AUTHORITY.”

Step 5: Select the next level category, which will be “UNFAIR TRADE PRACTICES.”

Step 6: Now, you have to describe your concern in 2000 words. Don’t forget to mention the company or brand and attach an invoice or any relevant document. Click on “Next” and submit your complaint. You’ll receive a tracking number from which you can track the status of your complaint.

Note: Raising a complaint on CPGRAM related to consumer-level issues will result in the officer raising a complaint on the National Consumer Helpline on your behalf. The same note will be posted on the NHC within 2-3 days, and you’ll receive a docket number.

As per my experience, raising a complaint on CPGRAM is useless. The merchant will close the case from their end without any explanation. It’s better to go to Edhakil or Consumer Court.

I have a $50 Amazon.com (US) gift card that’s already been redeemed to my Amazon.com account.

I live in India, and i was wondering if there’s any way to make use of that balance here.

I mainly want to buy things for my cat, like food, cat litter, a litter box, and other essentials.

Unfortunately, those are much easier for me to get from Amazon India.

Is there any way to:
Transfer the balance from Amazon.com to Amazon India?
Convert it into an Amazon India gift card?
Use the US balance to somehow order items that can be shipped to India?
Or are there any other legitimate workarounds?
I’d really appreciate any suggestions. I don’t want the $50 to go to waste, especially since i’d love to use it to buy supplies for my cat.
Thanks in advance!

I ordered shoes from amazon that is supposed to be delivered today. Around 1:30pm the delivery guy contacted me to ask for the address. As I was speaking he cut me off by telling "ahh Its ok will manage" and then he asked for OTP in the call

Mind you the OTP is supposed to be told AFTER I receive the product and after the open box service. I told him this and he just ended the call.

ATP I was shocked and tried contacting the guy but no response. After that I got a mail informing that my order is on hold because the delivery guy tried to reach me but he couldn't.

I reached out to customer service TWICE and was told that i would get it within tonight but guess what... My order got cancelled and im waiting for my refund.

This is not even the first time that we got poor response from delivery partners for pre-paid orders. All other COD orders are received on time without any issues but EVERYTIME I pre pay for an order the delivery guy shows an attitude or poor response. Pathetic.

I insist everyone NOT to pre-pay for any orders, even if you have discounts or offers...