I get test speeds but when it comes to downloading content it doesn’t match the speeds I’m getting does anyone know why that’s the case or if speeds are boosted during testing.

The Absolute worst I can't play any Online Games with this ....how can this be considered good ...Oh and this is when no one is even on anything else in the house ...I live 25-30 mins from Raleigh NC so it's not completely in the middle of nowhere ...I'm so tired of this and don't have any ideas to fix this

I’m not even sure what to type here.. it might take 5 days to upload ..

Massachusetts- rain incoming and I expect that my “5g” and WiFi situation will be abominable at best. Seems connectivity is compromised with streaming and phone service during storms.

🫤

I play a lot of online games. I randomly seem to get massive lag spikes when playing. Ive tried using a software to limit the upload to 80% but it’s not like the upload or download are always consistent.

Ive seen multiple posts about getting another router with QoS or SQM, just not sure if that will actually fix the issue or if im just screwed and need to switch to not using a cellular internet.

Any suggestions or ideas would be awesome.

I've had T-Mobile internet for a couple years now. Just got back into gaming and during the night the Internet on Xbox will show almost no connection and sometimes get kicked from servers. Happens a couple times an hour and lasts for a minute or so.

Nothing too terrible but annoying enough for it to cut into gaming. Our whole house runs on it and is fine otherwise, streaming, vpn, etc. When gaming, nothing else is going on in the house because it's late.

Signal is always pretty good otherwise- 4bars generally. Not sure how to fix this? I know it's not the best for gaming but idk it's either this or dsl in my area.

I'm just wondering if anyone in Poway, CA is currently using T-Mobile Home Internet and if they would recommend it? My other option is Cox and Starlink so I would like to see if push come to shove I can move to Tmobile.

Hello, I have an issue with my current weBoost cell phone signal booster I bought from best buy it was only for home studio which I thought my apartment was small enough for. I eventually learned it's only for one big room and not a house. It didn't hold the signal well. I was looking into this amplifier I found on eBay that's for multiroom and hook it up to the antenna that's mounted outside. Will this be better? If you have any suggestions please let me know!

I was wondering how the service is provided, so I can be prepaid and instantly hook it into my UniFi router. Also, does anyone genuinely know what routers are provided to new subscribers, and are you required to keep them? Or can you return it for a discount and use your own equipment, like you can with Xfinity (my current ISP)? and can it be installed on a 2nd floor exterior wall?

Since the beginning of 2026 I’ve been contemplating switching to Verizon. I’m based in NY and had internet through T-Mobile since June 2022. The first couple years I had no real complaints but the past year has been going downhill. I got the new box a couple months back but my Ring camera hasn’t been picking up as much movement, my PlayStation has an Ethernet cable connected still lags. I pay $110 now with phone & internet but Verizon offered the One plan. It’s fios internet let’s see if I made an upgrade or a mistake.

We recently got 5G home internet, we've been having it for a month now. I couldn't help but notice lag and high ping when playing games or even videos. I repeatedly run speed tests and they always come out to 280-300 mbps. Regardless, our ping/latency remains high. We are close to 5G towers, Ive tried looking up reasons, and it says that it could be due to high traffic. I wanted to know what you guys think I should do, should I request a new router? or get a faster plan? The model I have currently is a TMO-G4SE.

Interested in asking if anyone know the code or the plan for Tmobile Business Unlimited BYOD Service for $50 / month.

Want an internet for my office but preferred using my own device rather than the Tmobile provided equipment.

I expected this to be the same as the home internet but rather on business.

Thank you all

you should be able to pop a tmobile tablet sim in there and everything should just work at least for 3xCA. 4xCA is theoretically possible with the right firmware/settings. Only selling because I got a crazy good deal for fiber

Imgur: The magic of the Internet

Asking $250 shipped for everything. SOLD

I moved to a new place and instead of the expensive Comcrap service that they want me to sign up for I just added a home 5G line to my plan. I got a 5GAR as my router and I have great signal as the tower is two blocks away. Speeds over WIFI are around 400-700 depending on the time of day. My issue is when I connect my computer over Ethernet my speeds go down to 25-40. ive confirmed that the link is negotiated correctly. it doesnt matter what port I connect to, the issue persists. is this a known issue with these modems? The T Life app is so basic that i cant see any metrics or settings to change. Is it a possibility that my router is a dud?

I am going to give an Arcadyan G5AR that is new in the box to my neighbor.

It has never been set up or activated.

Shall I suggest that he disable the 6 GHz wifi band or has a firmware update corrected that?

I will also suggest that he download the HINT app.

What other tips shall I pass along to him?

Got to love the new forced service that cuts out way more often.

I have good T-Mobile cellular access in my apartment in addition to my upgraded T-Mobile internet service. I have several old devices in addition to new phones I connect to Wi-Fi on the gateway. T-Mobile tech support recommended I disable 6 GHz as this newer service has caused issues for some customers.

The problem is my phone has issues making a connection to sites or starting apps when connected to Wi-Fi on the gateway. If I remove the WI-FI connection to the gateway on my phone and restart the app or browser connect it works every time.

Is there a firewall on the gateway a customer can access to whitelist sites or apps?

The connect speeds for both access methods are very good for my needs.

5G Cell 1240 up 65 down 1.7% packet loss

Gateway 485 up 149 down 19.5 packet loss

UPDATE 2

It's still stable now 4 days later. I can stream and play games again. And I'm getting the 12mbps minimum that tmobile promises instead of the 2-5 I was getting. Also getting much less jitter. I'm not sure if they upgraded the tower or what, but after my internet went out the other day, the following morning it was stable and it's continued to do so

UPDATE

The internet/tower went out completely last night for about 5 minutes. It had a lot of latency, but this morning I'm actually get 12mb upload again with much less jitter. It being a Saturday mid-day, I'm wondering whether they changed something because I'd expect a weekend to be busier with traffic. Figured I'd post an update, will update again if it goes back the other way or if it continues to improve to what it was before this last couple of weeks

ORIGINAL

It's already Friday evening and yet again my internet is unstable. It started about 2 weeks abruptly and has been getting even worse since. I've seen quite a few other threads popping up with similar situations where people have had the 5g home internet for years and just recently it's degraded.

I also heard about tmobile buying uscellular and that could maybe be causing congestion.

But basically I'm wondering if anyone has called and had success talking to a rep about this and if they have any info or any knowledge if tmobile is even trying to do anything about this. I'd guess not, but figured it doesn't hurt to send out a poll, since when I do call I'm not sure whether the rep I get will answer anything or not.

For what it's worth I'm east coast in the MD, NY, PA, WV kind of area. And I've done resets, factory resets, moved the router, I'm hardwired with ethernet. There's not really any more I can do to try to improve the connection. But also the connection used to be better. I think this was a change on their end.

I’ve had an issue where my T-Mobile Home Internet gateway stays powered on and accessible locally, but loses its connection to the 5G tower. Devices show “connected, no internet,” and the only fix is rebooting through HINT Control or unplugging it. This happened while I was away and left my home server unreachable for five days.

I made TMHI Watchdog, a Docker app that checks multiple internet endpoints and, after a sustained outage, connects to the gateway locally and sends a reboot command. It includes dry-run mode, cooldown protection, event history, and a basic dashboard. It currently targets newer Arcadyan, Sagemcom, and Sercomm gateways that use the TMI API.

I’m looking for people willing to help test it, especially on different gateway models and firmware versions.

So far I've only tested on a g4ar.

GitHub: https://github.com/kevin1724/tmhi-watchdog

Docker: kevina1724/tmhi-watchdog:latest

Moved the router all around the house and moved it towards where the recommended location its supposed to be at

We recently replaced our older gateway with the G5AR. During the set-up, I selected all bands (2.4, 5, and 6). After the set-up, I ran a wifi scan to see the available bands. I can clearly see the 2.4 and 5GHz bands, but I do not see the 6GHz band. Note that I'm using a Moto Edge+ 2023 smartphone (Wifi7 capable) for these scans and that prior to the change to the G5AR we were using a tri-band router and that my phone "saw" and could connect to the 6GHz band without issues. I'm using the Wifi Analyzer and WifiMan apps for these scans. Is there a problem with our new gateway? If not, why is my smartphone not "seeing" the 6GHz band?

I'm on the 100 hours a month plan, there's 4 days left until new cycle. If I activate the free 100 hours from my account will they get rolled over or disappear in 4 days, on the new billing cycle? Let's say I use 20 hours, will I have 180 hours or will those 80 disappear and be replaced by 100 new hours?