I have a question: I was hired as a freelance project manager within a marketing agency for 10 hours a week, but I feel that the work I'm doing requires 20 hours a week. I would like some objective feedback / advice to know if I'm just misusing my time or if the agency has under-scoped this role.
I am a freelance project manager who has been working in project management for around 4 years now, but only as a freelancer / independent contractor. My previous work experience spanned across a number or administrative fields: admin assistant, executive assistant, marketing coordinator, digital marketing producer, etc. I've worked with creative agencies before, so nothing about this job felt new, initially.
Where I'm running into problems is that I am managing projects for a corporate client who is used to working with a team of full-time employees, but I'm only contracted for 10 hours a week.
The previous project manager for the agency was the owner, who was the typical operator-entrepreneur type -- they love to be needed by the agency, love being busy, mix business with personal, and put their blood, sweat, and tears into getting things done for the client (which is admirable). It is probably no shock to anyone here that the owner/pm was getting burnt out, hence the freelance pm hire.
Because the owner prioritized being busy over creating a transparent, efficient task management system, I've spent the last few months cleaning things up behind the scenes, which has taken 2x the time I'm actually billing. I'm at the point where I'm finally caught up, but projects are expected to ramp up within the next couple of weeks as well, so I don't expect my workload to lighten up.
I have 4-6 hours of meetings a week with this client and the agency and I receive anywhere from 100-200 new emails a week and have ~30 important active conversations going on in any given week. We are also using a project management system internally and with the client that I am responsible for keeping up with on behalf of the team.
The current workload feels overwhelming with the amount of time I've been given. My hourly rate is less than $40/hr and I live in a US city. I brought this up to the agency to get some additional hours, but the owner said that this should be manageable within the 10 hours I've been given. When I tag in the owner for support, they operate independently without communicating with the rest of the agency team, which puts more stress on the rest of us.
Do I need to up my skills to make this manageable or does this seem unreasonable? I'm asking because I honestly do not know, but I will not be able to justify staying with this agency if something doesn't change -- either on my side or theirs.
I am open to brutal feedback -- I just want to know if I need to step up more and how I should go about doing that.