I’ve worked for 4 different companies over the last 10 years in LP. I’ve held higher, salaried roles and I’ve also had a role specialized in internal theft. In one of my previous positions, I ranked third in the company in closed internal investigations. I’ve caught plenty of shoplifters, interviewed plenty of internals, moved tons of cameras, and helped stores all across the country, and maybe I’m a bit jaded, but my conclusion from all of it is….
Your shortage isn’t caused by theft. Not by internals, not by externals. A small portion of you in huge metro areas where people are running out the doors with garbage bags full of expensive items, maybe. The rest of you? Your shortage is caused by operations.
Investigations are fun. It’s rewarding to find the bad guy and close out a case and hold someone accountable, but your inventory is still showing every year that you’re missing tens of thousands of dollars, if not hundreds of thousands of dollars, in some random departments that you’ve never seen your internals or your externals even set foot in for more than 25 seconds. Have you dug into the reporting in those areas?
How much of it is caused by a lack of training and accountability in the associates who are associated with that area and the processes that could cause shortage there? How much of it isn’t someone being dishonest, just incompetent? Personally, when I dug into those numbers, the answer was underwhelming. A lot of cameras got moved and areas throughly watched for shoplifters while in the meantime, someone lost 5k on a pallet of plastic totes up in the steel in the backroom.
Just curious to see if anyone else reached that point. I’ve been promoted to stay at home parent and my days consist of using the skills I learned to chase a toddler around and interrogate them, but I still have a fondness for this field.
ETA: my challenge to you if you’re reading this post is today, go check on the new guy in the back room. Let me know if he’s doing okay, because he probably isn’t.