For those who need assistance walking the park or long distances, hear my story.
The park itself was very fun overall but had some misgivings that ruined some parts for my party. We attended on July 17th with our group and we needed ADA and a wheel chair for our friend who has health issues. Most rides were easy to navigate or figure out where to go. The woman who helped us at guest services, I believe her name was Julia, was an absolute pleasure and was so sweet to us. She made it super easy to understand, helped us locate rides with elevators, and supplied us with a map.
We had a good time, park wise and ease of movement, until we got to the Jaguar ride. All the other rides had either elevators or clear instructions on how to get to the ada line. This one did not and we walked around a bit untill we found it, at the exit. Now again we were using a wheel chair so we had to go up the only ramp, the exit ramp, to get in line. The actual ramp we believe wasn't updated like the other rides, it had sharp corners that were hard to maneuver and a very sharp incline that my friend was unable to push herself up with. When we got to the front of the line they were a bit busy and had us wait at the gate for the exit for a few cars to go by. We were not given instruction on where to stand as to not get hit, so when the first wave of people got off we had to roll our friend back down the ramp, with the other guests not really caring if they ran over my friend or the ones lined up for the fast track not caring to move.
The employees there did not do anything just stood there as we got trampled and the three other people working just watched this happen. When trying to go back up there were some guests that would not move for my friend and myself who were pushing her. We asked multiple times for this guest that was standing in the middle of the way to move but he ignored us. I am not a confrontational person so I asked very kindly and tried to get his attention but would not acknowledge us. My friend on the top of the ramp got reasonably pissed as we all made our voices louder trying to get him out of the way so my friend could get on the ride. He yelled at my friend saying "he was talking to someone and not to be rude" while the employees there didn't do anything to assist. My friend in the wheel chair told us later she was very embarrassed about the whole situation because she didn't want to draw attention to herself.
When we finally got on the ride she was freaking out and a different employee started babying her and my other friend who yelled at the guest. Treated us like children who didn't know anything and belittled us. He told my friend who was in the wheel chair "not to cry she was on the ride now". One employee literally walked my friend through how to put on a seatbelt.
We just wanted to get our friend on the ride who wanted to enjoy the ride with us and we were demeaned and denigrated. This behavior was completely unprofessional and we could do nothing.
Every other ride we had good service. Some places the employees ran her wheelchair back and forth for us, not necessary at all but was so genuinely nice and appreciated. People who need ADA services want the same as everyone else, to be treated with respect and not made a fool by someone who doesn't know better. No one got hurt here but there definitely could have been an accident if something went the wrong way.
That put an insanely huge damper and we would have ridden that ride multiple times if not for that treatment.