r/GadgetsIndia • u/DeMoN9898 • 10h ago
TV / Projectors📺 Buy A Brand Not a Appliance
Ok so where should I start From I buyed a Hisense tv model 55U7K after 6months it The Incident 18 June 2026
My Hisense 55U7K suddenly failed overnight Purple screen diagonal lines, complete distortion.
TV was bought from JioMart for ₹49999 yes jiomart because I have a gift card of it just a few months ago
I immediately called Hisense customer support Technician Visit
They promised a technician in 4 hours. No one came. I had to keep calling.
Next day the technician finally visited, confirmed it was a panel issue, and made a video. The First Delay & Video Rejection Day 7-16
After 7-8 days they said parts were being arranged and replacement would be given.
On Day 13-14 I found out on my own that their technician's video had been rejected because the serial number wasn't visible. Their mistake - but my 14 days were wasted. No one bothered to inform me.
After 16 days the technician finally told me the video was rejected and asked me to send my own. Serial Number Mismatch Drama
I made a clear video on Day 17 showing the serial number properly.
Then they claimed there was a serial number mismatch in the video I sent. I checked both numbers myself:
3TE55G23269A01A5FA5476W
It is identical on the invoice and on the TV. There was zero mismatch. Their own team simply couldn't read their own sticker. The Model Drama
After I escalated on social media, the status changed to Exchange in Transit.
Then they said the 55U7K model is not available and offered a 55E8S instead.
I asked for either a 65E8S or a refund as compensation for the hassle. The Warehouse Lie (Today)
The warehouse guy told me the unit has been dispatched.
I asked for a photo of the sealed box - he refused.
Meanwhile, Delhivery tracking still shows the order in Seller Preparing stage.
He straight up lied about dispatch. Why refuse a simple photo if it's genuinely a new sealed unit?on other side
While all this is happening, Hisense Global is busy posting about winning Red Dot Awards for product design.
Winning design awards but can't resolve a basic warranty claim even after 34 days. Current Status (Day 34)
When I asked why they rejected my clear video, they finally admitted:
"Yes sir, it was our team's fault. We sent the wrong video."34 days
50+ calls
Multiple emails
Consumer Forum complaint filed
Still no TV. Still no resolution. Before you spend ₹50,000+ on any Hisense India product, think about what happens when something actually goes wrong
IN SHORT
Bought Hisense 55U7K from JioMart for ₹49,999. Panel failed in weeks (purple screen + lines).34 days later: Technician video rejected
Video send second time they told serial mismatch when it was not
Warehouse lied about dispatch
50+ calls, emails, Consumer Forum complaint — still no TV after 34Days.